What we offer as a centre

The CAF centre offers a broad range of educational activities, from training workshops to seminars. All of them are conducted by experts in both the public and the private sector.

We carry out training activities in the CAF training room (Slovak Office of Standards, Metrology and Testing, Štefanovičova 3, Bratislava) or directly in the headquarter of public administration organizations in the form of the so-called inhouse training. By this means we would like to reach public administration organizations in all municipalities, cities and regions of Slovakia.

Listed below are training topics we offer:

  • The CAF model and self-assessment process
  • Development of the self-assessment report
  • ISO 9001-2015 Quality management system
  • ISO 19011: 2018 Quality management system
  • Process management as a tool for sustainable development of public administration
  • Modeling business processes in Public Aministration 
  • ISO 37001 - Anti-bribery management system
  • Change management
  • Complaint management
  • The 8-step process for successful change
  • ISO 31000:2018 – Risk management
  • Current state analysis using various tools and techniques
  • SWOT analysis
  • Balanced scorecard as a strategic management tool
  • Management and measurement of quality service in public administrations
  • Obtaining feedback from stakeholders
  • Quality management
  • Quality and process management tools (Lean, Daily meeting, Minikaizen)
  • The DMAIC Quality Tool